Last updated: 06-04-2026

1. Introduction

Welcome to Enterprise Automation (the “Company”, “Enterprise Automation”, “we”, “our” or “us”).

These Terms & Conditions (“Terms”) govern your access to and use of enterpriseautomation.in and any products, services, software, platforms, solutions, consulting, development, automation or other offerings provided by Enterprise Automation.

By accessing our website, contacting us, placing an order, making a payment, purchasing a product or engaging our services, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree, do not use the website or purchase or use our products or services.

These Terms should be read together with our Privacy Policy, Refund & Cancellation Policy and any project-specific proposal, quotation, work order, agreement, statement of work, invoice or other written terms applicable to an engagement.

2. Definitions

“Client”, “Customer”, “you” or “your” means an individual, business, company, organisation or entity purchasing or using our products or services.

“Services” means professional, consulting, marketing, development, design, implementation, automation, managed services, integration or other services provided by Enterprise Automation.

“Products” means software products, SaaS products, digital products, subscriptions, licences, API access, packages, platforms, credits or other products sold or supplied by Enterprise Automation or through third-party providers.

“Order” means a purchase, booking, confirmed proposal, quotation acceptance, work order, subscription or other confirmed engagement. “Payment” means an amount paid towards a Product or Service.

3. Services Provided

Enterprise Automation provides technology, digital marketing, sales automation and business growth solutions, including digital marketing; SEO; Google Business Profile optimisation; social media marketing and management; paid advertising; lead generation; marketing and sales automation; CRM setup and automation; WhatsApp Business / Meta API solutions; messaging automation; e-commerce and marketplace managed services; Amazon, Flipkart and other marketplace services; website and e-commerce design and development; software development and customisation; API development and integration; business process automation; consulting and implementation; and other related services agreed with the Client.

The exact scope, deliverables, timelines, pricing and responsibilities may be set out in a quotation, proposal, invoice, work order, agreement or statement of work.

4. Acceptance of Terms

By using our website or engaging Enterprise Automation, you confirm that you have legal capacity and authority to enter into this Agreement; the information you provide is accurate and complete; you will provide information, documents, credentials, approvals and materials reasonably required for service delivery; and you will comply with applicable laws and these Terms.

If the Client is a company or organisation, the person placing an order or approving the engagement represents that they are authorised to bind that organisation.

5. Communications

You may receive service-related communications such as order confirmations, payment notifications, project updates, support communications, renewal reminders and important policy updates. Where permitted by law, you may also receive marketing or promotional communications.

You may opt out of promotional communications by contacting us or using an available unsubscribe mechanism. Service-related communications may continue where reasonably necessary to deliver or administer purchased services.

6. Orders and Purchases

When placing an order, you agree to provide accurate and complete information, including any details reasonably required to process the order. You represent that you are legally entitled to use the payment method provided.

Enterprise Automation may refuse, cancel or modify an order where reasonably necessary, including due to product or service availability, pricing or description errors, incorrect order information, suspected fraud, unauthorised transactions, legal or regulatory requirements or other legitimate business reasons.

Where Enterprise Automation cancels an order, any applicable refund will be handled in accordance with these Terms and the Refund & Cancellation Policy, subject to applicable law.

7. Pricing and Payment

Prices will be communicated through the applicable quotation, proposal, invoice, website, order page or other commercial communication. Unless otherwise agreed in writing, payments must be made according to the terms specified in the quotation or invoice.

Applicable taxes, including GST, may be charged in addition to the quoted price. Third-party charges, payment gateway charges, transaction fees or other applicable costs may also apply.

For projects requiring advance payment, work may commence after the required payment has been successfully received. Enterprise Automation may pause work or access to services where required payments are overdue, subject to applicable law and the relevant agreement.

8. Client Responsibilities

The Client shall provide information, materials, approvals, access credentials and cooperation reasonably required for service delivery. The Client is responsible for providing accurate information; timely approvals; required website, hosting, CRM, advertising, marketplace or API access; legally usable content and materials; reviewing deliverables within a reasonable period; maintaining access to third-party accounts; and making payments on time.

Delays caused by missing information, delayed approvals, unavailable access or delayed payments may affect project timelines. Enterprise Automation is not responsible for delays to the extent caused by such Client-side dependencies.

9. Project Scope and Changes

Services will be delivered according to the agreed scope. Requirements outside that scope may be treated as change requests or additional work and may involve additional charges and revised timelines.

Enterprise Automation is not required to perform additional work until the scope, cost and timeline have been agreed. For website, software, automation or development projects, the Client may be asked to approve deliverables at different stages. Changes requested after approval of a stage may be treated as additional work.

10. Refund & Cancellation Policy

10.1 Services: This policy applies to all services provided by Enterprise Automation, including digital marketing; SEO and GMB services; e-commerce and marketplace managed services; website and e-commerce design and development; software development and customisation; API and third-party integrations; CRM setup and automation; WhatsApp Business / Meta API implementation and messaging automation services; consulting; implementation; and other professional, development, marketing, technology or managed services.

10.2 No refund after work has started: Once payment has been received and Enterprise Automation has started work on the ordered Service, the payment shall be non-refundable, subject to applicable law. Work includes, without limitation, planning, research, account setup, configuration, development, design, content preparation, campaign preparation, technical implementation, API configuration, integration, data preparation, marketplace setup, SEO activities, project management or any other activity performed specifically for the Client’s order.

A Client’s subsequent decision not to continue with a project does not automatically create a right to a refund once work has commenced.

10.3 Cancellation before work commences: In exceptional circumstances, Enterprise Automation may consider a full refund where the Client has placed an order and made payment, work on the ordered Service has not commenced, and the Client submits a cancellation request within 48 working hours from the date and time of payment / order confirmation.

For this purpose, Saturdays, Sundays and officially declared holidays are excluded when calculating working hours. The Client must provide a valid and reasonable reason for cancellation. The request is subject to review and approval by Enterprise Automation; submission does not automatically guarantee a refund. If any work or activity related to the order has commenced, the payment may become non-refundable.

10.4 Products and digital products: Payments for Products are non-refundable once the order has been placed, subject to applicable law. This includes WhatsApp Meta API products or packages, WhatsApp Business API packages, messaging packages or credits, software licences, SaaS subscriptions, digital products, API subscriptions, platform access, third-party software subscriptions, third-party licences and other digital or technology products.

For example, once an order for a WhatsApp Meta API product or package has been placed, the order shall be considered final and no refund or cancellation will ordinarily be permitted, regardless of whether the Client subsequently uses the product, API access, subscription, licence or allocated package.

10.5 Third-party services and charges: Where Enterprise Automation purchases, activates, provisions or subscribes to a third-party product or service on behalf of the Client, the third-party provider’s refund and cancellation policies may also apply. Enterprise Automation cannot promise a refund that the relevant third-party provider does not make available.

10.6 Refund processing: Where Enterprise Automation approves a refund, it will ordinarily be processed using the applicable payment method or payment gateway. The time for the refund to appear may depend on the payment gateway, bank or financial institution.

10.7 Legal rights: Nothing in this section is intended to exclude or restrict any refund, cancellation or other right that cannot lawfully be excluded or restricted under applicable law.

11. Service Delivery and Timelines

Enterprise Automation will make reasonable efforts to deliver services according to the agreed timeline. Delivery may depend on Client approvals, availability of information, third-party services, API providers, hosting providers, marketplace platforms, advertising platforms, payment gateways, technical dependencies, changes in third-party policies and force majeure events.

Unless expressly guaranteed in writing, project timelines are estimates and not absolute guarantees.

12. Third-Party Platforms and Services

Some services depend on third-party platforms, including Meta / WhatsApp, Google, Google Ads, Google Business Profile, Amazon, Flipkart, other marketplaces, hosting providers, payment gateways, CRM providers, API providers and SaaS platforms.

Enterprise Automation does not control third-party platforms and cannot guarantee their uninterrupted availability, policies, pricing, features, approval processes or continued operation. Changes to third-party APIs, pricing, policies, technical requirements, features, access rules or service availability may affect delivery or functionality.

13. WhatsApp / Meta API Services

WhatsApp Business / Meta API services may depend on Meta’s policies, approval processes, technical infrastructure and business messaging requirements. The Client is responsible for ensuring that its business, content and messaging practices comply with applicable laws and platform policies.

Enterprise Automation does not guarantee Meta approval, unlimited messaging, delivery of every message, customer responses, account verification, continued availability of any particular Meta feature or uninterrupted third-party service.

Enterprise Automation is not responsible for suspension, restriction, rejection or termination caused by the Client’s activities, content, account history or violation of third-party policies, except to the extent liability cannot lawfully be excluded.

14. Digital Marketing and Advertising Disclaimer

Digital marketing, SEO, advertising and lead generation services are intended to support business performance, but specific results cannot be guaranteed. Enterprise Automation does not guarantee any particular search ranking, number of leads, sales, revenue, website traffic, advertising return on investment, conversion rate, customer acquisition or social media growth.

Results may depend on factors outside Enterprise Automation’s control, including market conditions, competition, advertising budget, pricing, product quality, customer demand, website performance and third-party platform algorithms.

15. Website and Software Development

Website, e-commerce and software development projects will be governed by the agreed proposal or specification. Additional features may attract additional charges. Client delays may affect delivery timelines. Third-party plugins, APIs, themes, hosting and licences may involve separate charges. The Client is responsible for providing legally usable content and materials.

Unless specifically agreed in writing, ongoing maintenance, hosting, third-party licence renewals, content updates and future feature development are not automatically included in the original project cost. Final delivery may be subject to completion of agreed payment obligations.

16. Content Provided by Client

The Client is responsible for ensuring that all content, images, videos, trademarks, logos, documents, data and other materials supplied to Enterprise Automation may legally be used. The Client represents that it owns or has obtained the necessary rights, licences and permissions for such materials.

Enterprise Automation is not responsible for claims arising from Client-supplied materials to the extent such claims result from the Client’s lack of rights or authorisation.

17. Intellectual Property

Enterprise Automation retains ownership of its proprietary software, source code, frameworks, templates, systems, methodologies, processes, automation workflows, tools, libraries, pre-existing intellectual property, documentation, designs and technology developed independently of the Client’s project.

Unless otherwise agreed in writing, payment for a Service does not automatically transfer ownership of Enterprise Automation’s pre-existing intellectual property. Client-specific deliverables may be transferred or licensed according to the applicable project agreement, quotation or invoice, subject to full payment.

Enterprise Automation’s trademarks, branding, website content and proprietary materials may not be copied, reproduced or commercially exploited without prior written permission.

 

18. Confidentiality

Both parties may receive confidential information during a business relationship. Each party agrees to use reasonable care to protect confidential information received from the other party and to use it only for the purpose for which it was provided.

Confidential information does not include information that is publicly available, was already lawfully known, is independently developed, is lawfully received from another source without confidentiality restrictions, or must be disclosed under applicable law or legal process.

Where the parties execute a separate NDA, that NDA will govern confidentiality matters to the extent of any inconsistency.

19. Client Data and Access Credentials

Credentials provided by the Client shall be used only for authorised business purposes related to the agreed services. The Client should avoid providing unnecessary passwords or sensitive information where alternative access methods are available.

The Client remains responsible for maintaining appropriate ownership and administrative access to its third-party accounts. Enterprise Automation is not responsible for security incidents caused by compromised credentials originating from the Client or third-party platforms, except to the extent caused by Enterprise Automation’s proven negligence or other liability that cannot lawfully be excluded.

20. Acceptable Use

You may use our website, services and technology only for lawful purposes. You must not use them to violate laws; commit or facilitate fraud; impersonate another person or organisation; distribute malware; attempt unauthorised system access; interfere with our infrastructure; conduct unlawful spam or abusive messaging; infringe intellectual property or privacy rights; harass, threaten or harm others; circumvent security measures; or engage in activities that may damage Enterprise Automation or third-party platforms.

Enterprise Automation may suspend or terminate services where reasonably necessary to prevent misuse, unlawful activity, security risks or violation of these Terms, subject to applicable law.

21. Website Content

Information published on enterpriseautomation.in is provided for general informational and commercial purposes. While we make reasonable efforts to maintain accurate information, we do not guarantee that all website content will always be complete, accurate, current, error-free or continuously available.

Enterprise Automation may update, modify or remove website content at any time.

22. Analytics and Tracking

Enterprise Automation may use analytics and third-party technologies, including cookies and similar tools, to understand website usage, measure performance and improve its services. The collection and use of personal information will be governed by our Privacy Policy and applicable law.

23. Links to Third-Party Websites

Our website or services may contain links to third-party websites, platforms or services. Enterprise Automation does not control and is not responsible for their content, privacy policies, security, availability, products, services, terms or practices. You should review the applicable terms and privacy policies before using third-party services.

24. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Enterprise Automation provides its website, Products and Services on an “as is” and “as available” basis.

We do not guarantee that the website will always be available, services will be uninterrupted, products will be completely error-free, third-party platforms will remain available, services will meet every individual expectation, software will operate in every possible environment or specific commercial results will be achieved.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded or limited under applicable law.

25. Limitation of Liability

To the maximum extent permitted by applicable law, Enterprise Automation will not be liable for indirect, incidental, special, consequential or punitive losses arising from use of our website, Products or Services. Such losses may include loss of profits, revenue, business opportunities, data, anticipated savings, business interruption or losses arising from third-party platform changes or outages.

Where liability is legally established against Enterprise Automation, its aggregate liability will, to the maximum extent permitted by applicable law, ordinarily be limited to the amount actually paid by the Client to Enterprise Automation for the specific Product or Service giving rise to the claim.

Nothing in this section excludes or limits liability that cannot legally be excluded or limited under applicable law.

26. Indemnification

To the maximum extent permitted by law, the Client agrees to indemnify and hold harmless Enterprise Automation, its owners, employees, contractors and representatives from claims, losses, damages or expenses arising from the Client’s unlawful use of our services; Client-provided content; infringement caused by Client-provided materials; violation of third-party platform policies by the Client; unauthorised use of third-party accounts; fraudulent or unlawful activities conducted by the Client; or breach of these Terms by the Client.

27. Suspension and Termination

Enterprise Automation may suspend or terminate access to Products or Services where reasonably necessary, including where payments remain overdue, the Client materially breaches these Terms, fraud or unlawful activity is suspected, the Client misuses a service, third-party restrictions prevent service delivery, or continued service creates a security, legal or operational risk.

Where appropriate, Enterprise Automation may provide reasonable notice before termination. Termination does not automatically entitle the Client to a refund. Refund eligibility remains subject to Section 10 and applicable law.

28. Effect of Termination

Upon termination, outstanding payment obligations remain payable; confidentiality obligations continue where applicable; intellectual property provisions continue; liability limitations continue; and provisions intended by their nature to survive termination remain effective.

29. Force Majeure

Enterprise Automation is not responsible for failure or delay caused by events beyond its reasonable control, including natural disasters, fire, flood, earthquake, war, civil unrest, government restrictions, internet or telecommunications failures, power outages, cyber incidents beyond reasonable control, third-party platform outages, API, hosting or payment gateway failures, labour disruptions or other events beyond reasonable control.

Where reasonably possible, Enterprise Automation will make reasonable efforts to minimise the impact of such events.

30. Feedback

Suggestions, feedback, ideas or recommendations provided by the Client regarding our Products or Services may be used by Enterprise Automation to improve its products, services or processes. Unless otherwise agreed in writing, providing feedback does not transfer ownership of Enterprise Automation’s intellectual property to the Client.

31. Copyright and Intellectual Property Complaints

Enterprise Automation respects intellectual property rights. If you believe that content published on our website infringes your intellectual property rights, contact us with sufficient information to identify the protected work, the allegedly infringing material and its location, your contact information, evidence of ownership or authority to act, and a description of the alleged infringement.

We may investigate legitimate complaints and take appropriate action where required.

32. No Agency or Partnership

Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise, agency or other formal relationship between the Client and Enterprise Automation unless expressly agreed in writing.

33. Assignment

The Client may not transfer or assign its rights or obligations under these Terms without prior written consent from Enterprise Automation. Enterprise Automation may assign or transfer its rights and obligations where reasonably necessary as part of a business restructuring, merger, acquisition or transfer of business, subject to applicable law.

34. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

35. Waiver

Failure by Enterprise Automation to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision or any other provision in the future.

36. Entire Agreement and Order of Precedence

These Terms, together with the Privacy Policy, Refund & Cancellation Policy and any applicable proposal, quotation, invoice, work order, service agreement, NDA or statement of work, constitute the agreement between Enterprise Automation and the Client concerning the relevant Products or Services.

Where a specific written agreement has been executed between Enterprise Automation and the Client, that specific agreement will prevail to the extent of any direct conflict with these general Terms.

37. Changes to Services

Enterprise Automation may modify, discontinue or change any Product or Service, including its pricing, features, packages or availability. Changes to an already contracted project will be handled according to the applicable project agreement or mutually agreed terms.

38. Amendments to These Terms

Enterprise Automation may update these Terms from time to time. The updated version will be published on this website with a revised “Last Updated” date. Your continued use of the website or Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

39. Governing Law and Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of India. Subject to applicable law, disputes arising from these Terms or the Services provided by Enterprise Automation will be subject to the jurisdiction of the competent courts in Kolkata, West Bengal, India.

Nothing in this clause prevents either party from exercising statutory rights or remedies available under applicable law.

40. Customer Disputes and Grievances

Clients are encouraged to contact Enterprise Automation first to resolve concerns, complaints or disputes relating to Products or Services. We will make reasonable efforts to review and resolve genuine concerns fairly and in a timely manner.

For service-related complaints, please provide your name, order or invoice details, Product or Service name, purchase date, description of the issue and supporting information where applicable.

41. No Guarantee of Business Results

Enterprise Automation provides technology, marketing, automation and consulting solutions intended to support business growth. Business success depends on factors beyond our control. Unless expressly guaranteed in a written agreement, Enterprise Automation does not guarantee revenue, profit, sales, leads, customer acquisition, search ranking, advertising performance, conversion rate, return on investment or business growth.

42. Age and Legal Capacity

Our website and Services are intended for individuals and organisations capable of entering into legally binding agreements. By placing an order, you represent that you have the legal capacity and authority to enter into this Agreement.

43. Acknowledgement

By accessing enterpriseautomation.in, submitting an enquiry, placing an order, making a payment or using any Product or Service provided by Enterprise Automation, you acknowledge that you have read and understood these Terms; agree to be bound by them; have reviewed the applicable Product or Service terms; understand and accept the Refund & Cancellation Policy; understand that Products are ordinarily non-refundable once ordered; and understand that Services may become non-refundable once work has commenced.

You further understand that any exceptional refund request made before commencement of work is subject to the conditions and approval process stated in Section 10, subject always to applicable law.

44. Contact Us

For questions, complaints, refund requests, technical support or other matters relating to these Terms, please contact:

Enterprise Automation
Email: enterpriseautomationindia@gmail.com
Website: https://enterpriseautomation.in