Terms & Conditions

Last Updated: 03 August 2026

  1. Introduction

Welcome to Enterprise Automation (“Company”, “Enterprise Automation”, “we”, “our”, or “us”).

These Terms & Conditions (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of our website, enterpriseautomation.in, and the products, services, software, platforms, solutions, consulting, development, automation and other offerings provided by Enterprise Automation.

By accessing our website, contacting us, placing an order, making a payment, purchasing a product, engaging our services, or otherwise using any service provided by Enterprise Automation, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these Terms, you should not use our website or purchase or use our products or services.

These Terms should be read together with our Privacy Policy, Refund & Cancellation Policy, and any project-specific proposal, quotation, work order, agreement, statement of work, invoice or other written terms applicable to a particular engagement.

 

  1. Definitions

For the purpose of these Terms:

“Client”, “Customer”, “you” or “your” means any individual, business, company, organisation or entity purchasing or using our products or services.

“Services” means professional, consulting, marketing, development, design, implementation, automation, managed services, integration or other services provided by Enterprise Automation.

“Products” means software products, SaaS products, digital products, subscriptions, licenses, API access, packages, platforms, credits or other products sold or supplied by Enterprise Automation or through third-party providers.

“Order” means any purchase, booking, confirmed proposal, quotation acceptance, work order, subscription, service request or other confirmed engagement.

“Payment” means any amount paid by the Client towards a Product or Service.

 

  1. Services Provided

Enterprise Automation provides various technology, digital marketing, sales automation and business growth solutions.

Our services may include, but are not limited to:

  • Digital Marketing
  • Search Engine Optimization (SEO)
  • Google Business Profile / GMB optimization
  • Social Media Marketing and Management
  • Google Ads and other paid advertising
  • Lead Generation
  • Marketing Automation
  • Sales Automation
  • CRM Setup, Configuration and Automation
  • WhatsApp Business / Meta API solutions
  • WhatsApp Messaging Automation
  • E-commerce Managed Services
  • Marketplace Management
  • Amazon, Flipkart and other marketplace services
  • Website Design and Development
  • E-commerce Website Design and Development
  • Software Development
  • Software Customization
  • API Development and Integration
  • Third-Party Software Integration
  • Business Process Automation
  • Consulting and Implementation Services
  • Other technology, marketing, sales and automation services agreed with the Client.

The exact scope, deliverables, timelines, pricing and responsibilities may vary from project to project and may be defined through a quotation, proposal, invoice, work order, agreement or statement of work.

 

  1. Acceptance of Terms

By using our website or engaging with Enterprise Automation, you confirm that:

  1. You have the legal authority to enter into this Agreement.
  2. The information provided by you is accurate and complete.
  3. You will provide all information, documents, credentials, approvals and materials reasonably required to deliver the agreed services.
  4. You will comply with all applicable laws and regulations.
  5. You accept these Terms and any applicable project-specific terms.

If the Client is a company or organisation, the person placing an order or approving the engagement represents that they have authority to bind that organisation.

 

  1. Communications

By contacting Enterprise Automation, placing an order or using our services, you may receive service-related communications, including:

  • Order confirmations
  • Payment notifications
  • Project updates
  • Support communications
  • Renewal reminders
  • Service announcements
  • Important policy updates

Where permitted by applicable law, you may also receive marketing or promotional communications.

You may request to opt out of promotional communications by contacting us or using the available unsubscribe mechanism.

Service-related communications may continue where reasonably necessary for the delivery, administration or support of your purchased services.

 

  1. Orders and Purchases

When you place an order for a Product or Service, you agree to provide accurate and complete information.

Enterprise Automation may request information necessary to process your order, including:

  • Name
  • Company details
  • Billing information
  • Contact information
  • Payment details
  • Website or business information
  • Technical information
  • Access credentials where required for service delivery.

You represent that you have the legal right to use the payment method provided for the transaction.

Enterprise Automation reserves the right to refuse, cancel or modify an order where reasonably necessary, including in cases involving:

  • Incorrect pricing
  • Product or service availability issues
  • Technical limitations
  • Incorrect order information
  • Suspected fraud
  • Unauthorized transactions
  • Legal or regulatory requirements
  • Other legitimate business reasons.

Where an order is cancelled by Enterprise Automation before service commencement, any applicable refund will be handled in accordance with the applicable refund policy.

 

  1. Pricing and Payment

All prices shall be communicated through the applicable quotation, proposal, invoice, website, order page or other commercial communication.

Unless otherwise agreed in writing:

  • Payments must be made according to the payment terms specified in the quotation or invoice.
  • Taxes, including applicable GST, may be charged in addition to the quoted price where applicable.
  • Third-party charges may be payable separately.
  • Payment gateway charges, transaction charges or other applicable fees may apply.
  • Enterprise Automation may suspend work or access to services where required payments are overdue.

For projects requiring advance payment, work may commence only after the required payment has been successfully received.

 

  1. Client Responsibilities

The Client agrees to provide Enterprise Automation with all information, materials, approvals, access credentials and cooperation reasonably required for service delivery.

The Client is responsible for:

  • Providing accurate information.
  • Providing timely approvals.
  • Providing required website, hosting, CRM, advertising, marketplace or API access.
  • Providing legally usable content, images, trademarks and other materials.
  • Reviewing deliverables within a reasonable period.
  • Maintaining access to third-party accounts where applicable.
  • Making payments according to agreed terms.

Delays caused by the Client, including delayed approvals, missing information, unavailable access or delayed payments, may affect project timelines.

Enterprise Automation shall not be responsible for delays caused by such Client-side dependencies.

 

  1. Project Scope and Changes

Services shall be delivered according to the agreed scope.

Any additional requirement outside the agreed scope may be treated as a change request or additional work and may result in additional charges and/or revised timelines.

Enterprise Automation is not obligated to provide additional work without agreement on the applicable scope, cost and timeline.

For website, software, automation or development projects, the Client may be required to provide approvals at different stages.

Once a particular stage has been approved, subsequent changes may be treated as additional work.

 

  1. Refund & Cancellation Policy

10.1 Services

This refund policy applies to all Services provided by Enterprise Automation, including but not limited to:

  • Digital Marketing Services
  • SEO and GMB Services
  • E-commerce / Marketplace Managed Services
  • Website Design and Development
  • E-commerce Website Design and Development
  • Software Development
  • Software Customization
  • API Integration
  • Third-Party Integrations
  • CRM Setup and Automation
  • WhatsApp Business / Meta API implementation services
  • Messaging Automation Services
  • Consulting and implementation services
  • Other professional, development, marketing, technology or managed services.

10.2 No Refund After Work Has Started

Once payment has been received and Enterprise Automation has started work on the ordered Service, the payment shall be non-refundable, subject to applicable law.

Work shall include, without limitation:

  • Planning
  • Research
  • Account setup
  • Configuration
  • Development
  • Design
  • Content preparation
  • Campaign preparation
  • Technical implementation
  • API configuration
  • Integration
  • Data preparation
  • Marketplace setup
  • SEO activities
  • Project management
  • Any other activity performed specifically for the Client’s order.

A Client’s subsequent decision not to continue with the project does not automatically create a right to a refund once work has commenced.

 

10.3 Cancellation Before Work Commences

In exceptional circumstances, Enterprise Automation may consider a full refund where:

  1. The Client has placed an order and made payment.
  2. Work on the ordered Service has not yet commenced.
  3. The Client submits the cancellation request within 48 working hours from the date and time of payment/order confirmation.
  4. Saturdays, Sundays and officially declared holidays are excluded when calculating working hours.
  5. The Client provides a valid and reasonable reason for cancellation.
  6. Enterprise Automation approves the refund request after reviewing the circumstances.

Submission of a cancellation request does not automatically guarantee a refund.

Enterprise Automation reserves the right to determine whether the cancellation request qualifies for a refund.

If any work or activity related to the order has already commenced, the payment may become non-refundable.

 

10.4 Products and Digital Products

Payments made for Products are non-refundable once the order has been placed, subject to applicable law.

This includes, without limitation:

  • WhatsApp Meta API products or packages
  • WhatsApp Business API packages
  • Messaging packages or credits
  • Software licenses
  • SaaS subscriptions
  • Digital products
  • API subscriptions
  • Platform access
  • Third-party software subscriptions
  • Third-party licenses
  • Other digital or technology products.

For example, once an order for a WhatsApp Meta API product/package has been placed, the order shall be considered final and no refund or cancellation shall ordinarily be permitted.

This applies regardless of whether the Client subsequently uses the product, API access, subscription, license or allocated package.

 

10.5 Third-Party Services and Charges

Where Enterprise Automation purchases, activates, provisions or subscribes to any third-party product or service on behalf of the Client, the applicable third-party provider’s refund and cancellation policies may also apply.

Enterprise Automation shall not be responsible for refunds that are unavailable from the relevant third-party provider.

 

10.6 Refund Processing

Where Enterprise Automation approves a refund, the refund shall ordinarily be processed using the applicable payment method or payment gateway.

The time required for the refund to appear in the Client’s account may depend upon the payment gateway, bank or financial institution.

 

  1. Service Delivery and Timelines

Enterprise Automation will make reasonable efforts to deliver services according to the agreed timeline.

However, timelines may depend upon:

  • Client approvals
  • Availability of information
  • Third-party services
  • API providers
  • Hosting providers
  • Marketplace platforms
  • Advertising platforms
  • Payment gateways
  • Technical dependencies
  • Changes in third-party policies
  • Force majeure events.

Accordingly, unless expressly guaranteed in writing, project timelines are estimates and not absolute guarantees.

 

  1. Third-Party Platforms and Services

Certain services may depend upon third-party platforms, including but not limited to:

  • Meta / WhatsApp
  • Google
  • Google Ads
  • Google Business Profile
  • Amazon
  • Flipkart
  • Other marketplaces
  • Hosting providers
  • Payment gateways
  • CRM providers
  • API providers
  • SaaS platforms
  • Social media platforms.

Enterprise Automation does not control third-party platforms and cannot guarantee their uninterrupted availability, policies, pricing, features, approval processes or continued operation.

A third-party provider may change its:

  • API
  • Pricing
  • Policies
  • Technical requirements
  • Features
  • Access rules
  • Approval process
  • Service availability.

Such changes may affect the delivery or functionality of Enterprise Automation’s services.

 

  1. WhatsApp / Meta API Services

Where Enterprise Automation provides WhatsApp Business / Meta API related services, the Client acknowledges that such services may depend upon Meta’s policies, approval processes, technical infrastructure and business messaging requirements.

The Client is responsible for ensuring that its business, content, messaging practices and customer communication comply with applicable laws and the relevant platform policies.

Enterprise Automation does not guarantee:

  • Approval by Meta
  • Unlimited messaging
  • Delivery of every message
  • Customer responses
  • Account verification
  • Continued availability of any particular Meta feature
  • Uninterrupted third-party service.

Enterprise Automation shall not be responsible for suspension, restriction, rejection or termination caused by the Client’s activities, content, account history or violation of third-party policies.

 

  1. Digital Marketing and Advertising Disclaimer

Digital marketing, SEO, advertising and lead generation services are performance-oriented services, but specific business results cannot be guaranteed.

Enterprise Automation does not guarantee any specific:

  • Search ranking
  • Number of leads
  • Sales
  • Revenue
  • Website traffic
  • Advertising ROI
  • Conversion rate
  • Customer acquisition
  • Social media growth.

Results may depend on numerous factors outside Enterprise Automation’s control, including market conditions, competition, advertising budget, pricing, product quality, customer demand, website performance and third-party platform algorithms.

 

  1. Website and Software Development

For website, e-commerce or software development projects:

  • The scope shall be based on the agreed proposal or specification.
  • Additional features may attract additional charges.
  • Client delays may affect delivery timelines.
  • Third-party plugins, APIs, themes, hosting and licenses may involve separate charges.
  • The Client is responsible for providing legally usable content and materials.
  • Final delivery may be subject to completion of agreed payment obligations.

Unless specifically agreed in writing, ongoing maintenance, hosting, third-party license renewals, content updates and future feature development are not automatically included in the original project cost.

 

  1. Content Provided by Client

The Client is responsible for ensuring that all content, images, videos, trademarks, logos, documents, data and other materials supplied to Enterprise Automation may legally be used.

The Client represents that it owns or has obtained the necessary rights, licenses and permissions for such materials.

Enterprise Automation shall not be responsible for claims arising from materials supplied by the Client where such claims result from the Client’s lack of rights or authorization.

 

  1. Intellectual Property

Enterprise Automation retains ownership of its proprietary:

  • Software
  • Source code
  • Frameworks
  • Templates
  • Systems
  • Methodologies
  • Processes
  • Automation workflows
  • Tools
  • Libraries
  • Pre-existing intellectual property
  • Documentation
  • Designs and technology developed independently of the Client’s project.

Unless otherwise agreed in writing, payment for a Service does not automatically transfer ownership of Enterprise Automation’s pre-existing intellectual property.

Client-specific deliverables may be transferred or licensed according to the applicable project agreement, quotation or invoice, subject to full payment.

Enterprise Automation’s trademarks, branding, website content and proprietary materials may not be copied, reproduced or commercially exploited without prior written permission.

 

  1. Confidentiality

Both parties may receive confidential information during the course of a business relationship.

Each party agrees to use reasonable care to protect confidential information received from the other party and to use such information only for the purpose for which it was provided.

Confidential information does not include information that:

  • Is publicly available;
  • Was already lawfully known;
  • Is independently developed;
  • Is received lawfully from another source without confidentiality restrictions; or
  • Must be disclosed under applicable law or legal process.

Where a separate NDA is executed between the parties, the NDA shall govern confidentiality matters to the extent of any inconsistency.

 

  1. Client Data and Access Credentials

Where the Client provides access credentials to Enterprise Automation, such credentials shall be used only for authorized business purposes related to the agreed services.

The Client should not provide unnecessary passwords or sensitive information where alternative access methods are available.

The Client remains responsible for maintaining appropriate ownership and administrative access to its third-party accounts.

Enterprise Automation shall not be responsible for security incidents caused by compromised credentials originating from the Client or third-party platforms, except to the extent caused by Enterprise Automation’s proven negligence or other liability that cannot lawfully be excluded.

 

  1. Acceptable Use

You agree to use Enterprise Automation’s website, services and technology only for lawful purposes.

You must not use our services to:

  • Violate applicable laws or regulations.
  • Commit fraud or facilitate fraudulent activity.
  • Impersonate another person or organisation.
  • Distribute malware or malicious software.
  • Attempt unauthorized access to systems.
  • Interfere with our infrastructure.
  • Conduct unlawful spam or abusive messaging.
  • Infringe intellectual property rights.
  • Violate privacy rights.
  • Harass, threaten or harm others.
  • Circumvent security measures.
  • Conduct activities that may damage Enterprise Automation or third-party platforms.

Enterprise Automation may suspend or terminate services where reasonably necessary to prevent misuse, unlawful activity, security risks or violation of these Terms.

 

  1. Website Content

Information published on enterpriseautomation.in is provided for general informational and commercial purposes.

While we make reasonable efforts to maintain accurate information, we do not guarantee that all website content will always be:

  • Complete
  • Accurate
  • Current
  • Error-free
  • Continuously available.

Enterprise Automation reserves the right to update, modify or remove website content at any time.

 

  1. Analytics and Tracking

Enterprise Automation may use analytics and third-party technology to understand website usage, measure performance and improve our services.

Such technologies may include cookies, analytics tools, advertising technologies and similar tools.

The collection and use of personal information shall be governed by our Privacy Policy and applicable law.

 

  1. Links to Third-Party Websites

Our website or services may contain links to third-party websites, platforms or services.

Enterprise Automation does not control such third-party websites and is not responsible for their:

  • Content
  • Privacy policies
  • Security
  • Availability
  • Products
  • Services
  • Terms
  • Practices.

You should review the applicable terms and privacy policies of third-party services before using them.

 

  1. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Enterprise Automation provides its website, products and services on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always be available.
  • Services will be uninterrupted.
  • Products will be completely error-free.
  • Third-party platforms will remain available.
  • Services will meet every individual expectation.
  • Specific commercial results will be achieved.
  • Software will operate in every possible environment.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded or limited under applicable law.

 

  1. Limitation of Liability

To the maximum extent permitted by applicable law, Enterprise Automation shall not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of our website, Products or Services.

This may include, without limitation:

  • Loss of profits
  • Loss of revenue
  • Loss of business opportunities
  • Loss of data
  • Loss of anticipated savings
  • Business interruption
  • Loss arising from third-party platform changes or outages.

Where liability is legally established against Enterprise Automation, the aggregate liability shall, to the maximum extent permitted by applicable law, ordinarily be limited to the amount actually paid by the Client to Enterprise Automation for the specific Product or Service giving rise to the claim.

Nothing in this section shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

 

  1. Indemnification

To the maximum extent permitted by law, the Client agrees to indemnify and hold harmless Enterprise Automation, its owners, employees, contractors and representatives from claims, losses, damages or expenses arising from:

  • The Client’s unlawful use of our services.
  • Client-provided content.
  • Infringement caused by Client-provided materials.
  • Violation of third-party platform policies by the Client.
  • Unauthorized use of third-party accounts.
  • Fraudulent or unlawful activities conducted by the Client.
  • Breach of these Terms by the Client.

 

  1. Suspension and Termination

Enterprise Automation may suspend or terminate access to Products or Services where reasonably necessary, including where:

  • Payments remain overdue.
  • The Client materially breaches these Terms.
  • Fraud or unlawful activity is suspected.
  • The Client misuses the service.
  • Third-party platform restrictions prevent service delivery.
  • Continued service creates a security, legal or operational risk.

Where appropriate, Enterprise Automation may provide reasonable notice before termination.

Termination does not automatically entitle the Client to a refund. Refund eligibility shall remain subject to the Refund & Cancellation provisions stated in these Terms.

 

  1. Effect of Termination

Upon termination:

  • Outstanding payment obligations remain payable.
  • Confidentiality obligations continue where applicable.
  • Intellectual property provisions continue.
  • Liability limitations continue.
  • Any provisions intended by their nature to survive termination shall remain effective.

 

  1. Force Majeure

Enterprise Automation shall not be responsible for failure or delay caused by events beyond its reasonable control, including:

  • Natural disasters
  • Fire
  • Flood
  • Earthquake
  • War
  • Civil unrest
  • Government restrictions
  • Internet failures
  • Telecommunications failures
  • Power outages
  • Cyber incidents beyond reasonable control
  • Third-party platform outages
  • API failures
  • Hosting failures
  • Payment gateway failures
  • Labour disruptions
  • Other events beyond reasonable control.

Where reasonably possible, Enterprise Automation will make reasonable efforts to minimize the impact of such events.

 

  1. Feedback

Any suggestions, feedback, ideas or recommendations provided by the Client regarding our Products or Services may be used by Enterprise Automation to improve its services, products or processes.

Unless otherwise agreed in writing, providing feedback does not transfer ownership of Enterprise Automation’s intellectual property to the Client.

 

  1. Copyright and Intellectual Property Complaints

Enterprise Automation respects intellectual property rights.

If you believe that content published on our website infringes your intellectual property rights, you may contact us with sufficient information to identify:

  • The copyrighted or protected work.
  • The allegedly infringing material.
  • The location of the material.
  • Your contact information.
  • Evidence of your ownership or authorization to act on behalf of the rights holder.
  • A description of the alleged infringement.

We may investigate legitimate complaints and take appropriate action where required.

 

  1. No Agency or Partnership

Nothing in these Terms creates a partnership, joint venture, employment relationship, franchise, agency or other formal relationship between the Client and Enterprise Automation unless expressly agreed in writing.

 

  1. Assignment

The Client may not transfer or assign its rights or obligations under these Terms without prior written consent from Enterprise Automation.

Enterprise Automation may assign or transfer its rights and obligations where reasonably necessary as part of business restructuring, merger, acquisition or transfer of business, subject to applicable law.

 

  1. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be modified or limited to the minimum extent necessary, and the remaining provisions shall continue in effect.

 

  1. Waiver

Failure by Enterprise Automation to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

 

  1. Entire Agreement

These Terms, together with the Privacy Policy, Refund & Cancellation Policy and any applicable proposal, quotation, invoice, work order, service agreement, NDA or statement of work, constitute the agreement between Enterprise Automation and the Client concerning the relevant Products or Services.

Where a specific written agreement has been executed between Enterprise Automation and the Client, the specific agreement shall prevail to the extent of any direct conflict with these general Terms.

 

  1. Changes to Services

Enterprise Automation reserves the right to modify, discontinue or change any Product or Service, including pricing, features, packages or availability.

Changes to an already contracted project shall be handled according to the applicable project agreement or mutually agreed terms.

 

  1. Amendments to These Terms

Enterprise Automation may update these Terms from time to time.

The updated version will be published on this website with a revised “Last Updated” date.

Your continued use of the website or Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

 

  1. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from these Terms or the Services provided by Enterprise Automation shall be subject to the jurisdiction of the competent courts in Kolkata, West Bengal, India.

Nothing in this clause prevents either party from exercising any statutory rights or remedies available under applicable law.

 

  1. Customer Disputes and Grievances

Clients are encouraged to first contact Enterprise Automation directly to resolve any concern, complaint or dispute relating to Products or Services.

We will make reasonable efforts to review and resolve genuine concerns in a fair and timely manner.

For service-related complaints, please provide:

  • Client name
  • Order/invoice details
  • Service/Product name
  • Date of purchase
  • Description of the issue
  • Supporting information, where applicable.

 

  1. No Guarantee of Business Results

Enterprise Automation provides technology, marketing, automation and consulting solutions intended to support business growth.

However, business success depends on factors beyond our control.

Therefore, unless expressly guaranteed in a written agreement, Enterprise Automation does not guarantee any particular:

  • Revenue
  • Profit
  • Sales
  • Leads
  • Customer acquisition
  • Search ranking
  • Advertising performance
  • Conversion rate
  • Return on investment
  • Business growth.

 

  1. Age and Legal Capacity

Our website and Services are intended for individuals and organisations capable of entering into legally binding agreements.

By placing an order, you represent that you have the legal capacity and authority to enter into this Agreement.

 

  1. Acknowledgement

By accessing enterpriseautomation.in, submitting an enquiry, placing an order, making a payment or using any Product or Service provided by Enterprise Automation, you acknowledge that:

  1. You have read these Terms & Conditions.
  2. You understand these Terms.
  3. You agree to be legally bound by these Terms.
  4. You have reviewed the applicable Product or Service terms.
  5. You understand and accept the Refund & Cancellation Policy.
  6. You understand that Products may be non-refundable once ordered.
  7. You understand that Services may become non-refundable once work has commenced.
  8. You understand that any exceptional refund before commencement of work is subject to the conditions and approval stated in these Terms.

 

  1. Contact Us

For questions, complaints, refund requests, technical support or other matters relating to these Terms, please contact:

Enterprise Automation

Email: enterpriseautomationindia@gmail.com

Website: enterpriseautomation.in

 

Last Updated: 3 August 2026

Enterprise Automation reserves the right to update these Terms & Conditions from time to time in accordance with applicable law.