Privacy Policy

Effective date: 1 April 2021
Last Updated: 03 August 2026

Enterprise Automation (“Enterprise Automation”, “we”, “us” or “our”) operates and provides services through enterpriseautomation.in and related digital platforms, applications, software, communication channels and business services (collectively, the “Services”).

This Privacy Policy explains how we collect, receive, use, process, store, disclose and protect personal information in connection with our Services.

We are committed to handling personal data responsibly and transparently and to processing personal data in accordance with applicable laws, including, to the extent applicable, the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Digital Personal Data Protection Rules, 2025, and other applicable laws and regulations of India.

By accessing or using our Services, submitting information to us, communicating with us, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy. Where consent is legally required, we will obtain such consent in the manner prescribed by applicable law.

  1. About Enterprise Automation

Enterprise Automation provides digital marketing, marketing automation, sales automation, CRM, WhatsApp messaging automation, lead management, e-commerce managed services, website and software development, integrations, consultancy and related technology-enabled business services.

Depending on the nature of your relationship with us, we may process information relating to:

  • website visitors;
  • prospective customers and leads;
  • customers and authorised representatives of customers;
  • users of our software, platforms and services;
  • vendors, suppliers and business partners; and
  • individuals who communicate with us.
  1. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected or processed through:

  • enterpriseautomation.in;
  • our websites, landing pages and web forms;
  • software applications and platforms operated by us;
  • email, telephone and other business communications;
  • WhatsApp and other messaging channels used by us;
  • customer onboarding and service-delivery processes;
  • marketing, advertising and lead-generation activities; and
  • other legitimate interactions between you and Enterprise Automation.

This Policy does not apply to third-party websites, applications, platforms or services that may be accessible through links provided by us. Such third parties operate under their own privacy policies and terms.

  1. Personal Data We May Collect

Depending on the Services you use and your interaction with us, we may collect information such as:

3.1 Identification and Contact Information

  • name;
  • business or organisation name;
  • email address;
  • telephone/mobile number;
  • billing or correspondence address;
  • city, state, country and postal code; and
  • other contact details voluntarily provided by you.

3.2 Business Information

Where relevant to the Services, we may collect:

  • company and business details;
  • designation and professional information;
  • business requirements;
  • product or service information;
  • customer-support information;
  • project-related information; and
  • information necessary for providing contracted Services.

3.3 Account and Service Information

If you use one of our software platforms or managed services, we may process:

  • account and login information;
  • subscription information;
  • service configuration information;
  • communication preferences;
  • usage information;
  • support requests; and
  • information submitted by you while using the relevant Service.

3.4 Transaction and Payment Information

Where you purchase Services from us, we may process information required for:

  • invoicing;
  • payment reconciliation;
  • transaction identification;
  • refunds, where applicable;
  • accounting and taxation; and
  • prevention or investigation of fraudulent transactions.

We generally do not directly store complete payment-card information where payment is processed through an authorised third-party payment gateway. Payment information may instead be processed by the relevant payment service provider under its own terms and privacy policy.

3.5 Technical and Usage Information

When you access our website or digital Services, certain technical information may be automatically collected, including:

  • IP address;
  • browser type and version;
  • operating system;
  • device information;
  • pages visited;
  • date and time of access;
  • referring pages;
  • approximate usage information;
  • diagnostic information; and
  • security and log information.
  1. Information You Provide About Other Individuals

If you provide us with personal data relating to another person, including employees, customers, leads, representatives or other third parties, you represent that you are authorised to provide such information and that you have complied with any applicable legal requirements relating to such disclosure.

Where required, you are responsible for ensuring that the relevant individual has received appropriate notice or that a lawful basis exists for providing the information to us.

  1. Sources of Personal Data

We may obtain personal data:

  • directly from you;
  • from your organisation or authorised representatives;
  • through forms submitted on our website;
  • through telephone, email, WhatsApp or other communications;
  • through our software and digital platforms;
  • from service providers assisting us with our business operations;
  • from publicly available business sources;
  • from advertising and lead-generation platforms; and
  • from other lawful sources.
  1. Purposes for Processing Personal Data

We may process personal data for legitimate and lawful purposes, including:

  • providing and managing our Services;
  • responding to enquiries and requests;
  • preparing quotations, proposals and agreements;
  • onboarding customers;
  • delivering contracted Services;
  • providing customer support;
  • managing subscriptions and accounts;
  • processing payments and invoices;
  • communicating with customers and prospective customers;
  • sending service-related notifications;
  • improving our website, products and Services;
  • analysing usage and business performance;
  • maintaining security and preventing misuse;
  • detecting and addressing fraud, abuse or technical problems;
  • complying with legal, regulatory, accounting and taxation requirements;
  • enforcing contractual rights and obligations;
  • managing disputes and claims;
  • conducting legitimate business and administrative activities;
  • sending marketing communications where legally permitted; and
  • carrying out other purposes communicated to you at or before the time of collection.

We will not knowingly process personal data for purposes materially incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

  1. Consent and Lawful Processing

Where applicable law requires consent for processing personal data, we will seek consent in an appropriate manner.

Where consent is relied upon, you may withdraw your consent through the mechanism made available by us, subject to applicable law and any consequences that may arise where the requested Service requires such processing.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

We may also process personal data where such processing is otherwise permitted or required by applicable law.

The DPDP framework requires notices to be clear and understandable and to communicate relevant information concerning the personal data being collected and the purposes of processing.

  1. Marketing and Promotional Communications

We may use contact information to communicate with you regarding:

  • our Services;
  • offers and promotions;
  • service updates;
  • educational or informational content;
  • events, webinars or business communications; and
  • other products or Services that may be relevant to you.

Where required by law, we will obtain the necessary consent before sending promotional communications.

You may request to stop receiving promotional communications at any time by using the available unsubscribe mechanism or by contacting us.

Please note that even after opting out of marketing communications, you may continue to receive essential transactional or service-related communications.

  1. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • operate essential website functionality;
  • remember preferences;
  • understand website usage;
  • improve website performance;
  • maintain security;
  • measure marketing effectiveness; and
  • support advertising or remarketing activities where applicable.

You may control or disable cookies through your browser settings. Certain website functionality may be affected if essential cookies are disabled.

Where legally required, we will obtain appropriate consent for non-essential cookies or similar tracking technologies.

  1. Lead Generation, Advertising and Remarketing

As a digital marketing and sales automation business, we may use third-party advertising and analytics platforms to support our own marketing activities.

These may include platforms used for:

  • search advertising;
  • social media advertising;
  • conversion measurement;
  • website analytics;
  • lead generation;
  • remarketing; and
  • campaign optimisation.

Such third-party platforms may independently process information in accordance with their respective privacy policies and terms.

We do not represent that we control the privacy practices of third-party advertising platforms.

  1. WhatsApp and Messaging Services

Where we use WhatsApp, messaging platforms or third-party communication APIs for customer communication, lead management or marketing automation, relevant information may be processed by the applicable platform or technology provider.

Where Enterprise Automation processes personal data on behalf of a customer through a messaging, CRM or automation service, the customer may remain responsible for determining the purposes and lawful basis of such processing, depending on the contractual arrangement and applicable law.

Customers using our messaging or automation Services are responsible for ensuring that their use of such Services complies with applicable privacy, marketing, telecommunications and messaging laws and the applicable terms of third-party platforms.

  1. Processing of Customer Data

Where Enterprise Automation processes personal data supplied by a customer solely for providing contracted Services, we may process such information on the customer’s instructions and in accordance with the applicable service agreement, statement of work, data-processing terms or other contractual documentation.

In such circumstances, the customer may be responsible for determining the purpose and means of processing, while Enterprise Automation may act as a service provider or processor to the extent recognised under applicable law.

Nothing in this Privacy Policy overrides any specific data-processing, confidentiality, security or contractual obligations agreed separately with a customer.

  1. Sharing and Disclosure of Personal Data

We may disclose or provide access to personal data where reasonably necessary for legitimate business purposes, including to:

  • employees and authorised personnel;
  • contractors and consultants;
  • technology and hosting providers;
  • CRM and automation providers;
  • payment processors;
  • analytics providers;
  • advertising and marketing service providers;
  • communication and messaging providers;
  • professional advisers;
  • auditors and accountants;
  • legal advisers;
  • government, regulatory or law-enforcement authorities where legally required; and
  • other parties where disclosure is authorised by you or permitted by applicable law.

We do not sell personal data as a business practice.

Where third-party service providers process personal data on our behalf, we seek to implement appropriate contractual, technical or organisational safeguards appropriate to the nature of the processing.

  1. Business Transfers

If Enterprise Automation is involved in a merger, acquisition, restructuring, financing, sale of assets, business transfer or similar transaction, personal data may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

  1. Data Security

We take reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, misuse, loss or destruction.

Security measures may include, where appropriate:

  • access controls;
  • authentication mechanisms;
  • secure hosting arrangements;
  • encryption or other security measures;
  • monitoring and logging;
  • employee or contractor access restrictions;
  • backup procedures; and
  • incident-management procedures.

However, no electronic transmission, storage system or security mechanism can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect personal data, we cannot guarantee absolute security.

  1. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or processed, including for:

  • providing Services;
  • maintaining business and transaction records;
  • complying with legal and regulatory obligations;
  • accounting and taxation;
  • resolving disputes;
  • enforcing agreements; and
  • preventing fraud or misuse.

When personal data is no longer required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal, regulatory and contractual requirements.

  1. Data Transfers

Personal data may be processed or stored using infrastructure, systems or service providers located in India or other jurisdictions.

Where personal data is transferred or processed outside India, Enterprise Automation will take reasonable steps to comply with applicable legal requirements relating to such transfer and processing.

  1. Your Rights

Subject to applicable law and any prescribed conditions or exceptions, you may have rights in relation to your personal data, including the right to:

  • obtain information regarding personal data processed by us;
  • request correction or updating of inaccurate information;
  • request deletion of personal data where legally applicable;
  • withdraw consent where processing is based on consent;
  • exercise other rights available under applicable data-protection law; and
  • lodge a grievance regarding our processing of personal data.

We may require reasonable information to verify your identity before processing a request.

Certain requests may be subject to legal, contractual or operational limitations.

  1. Grievance and Privacy Requests

For privacy-related questions, requests, complaints or grievances, you may contact:

Email: enterpriseautomationindia@gmail.com

Please include sufficient information to enable us to identify the relevant account, transaction or interaction.

We will review and respond to requests within the period prescribed by applicable law.

Where applicable, you may also have the right to approach the competent data-protection authority or other regulatory body in accordance with applicable law.

  1. Children’s Privacy

Our Services are primarily intended for businesses, professionals and individuals capable of entering into legally enforceable arrangements.

We do not knowingly seek to collect personal data from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal data to us in circumstances where such collection was not permitted, please contact us so that we can take appropriate steps.

  1. Third-Party Websites and Services

Our website and Services may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security, content or policies of such third parties.

You should review the privacy policy and terms of each third-party service before providing personal data or using that service.

  1. Third-Party Payment Services

Payments may be processed through third-party payment gateways or financial service providers.

We do not ordinarily have access to or store complete payment-card credentials processed directly by such providers.

The processing of payment information by the relevant payment provider is governed by that provider’s applicable terms and privacy policy.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • changes in our Services;
  • changes in technology;
  • changes in applicable law or regulations;
  • changes in our business practices; or
  • other operational requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

  1. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to applicable mandatory provisions of law.

Any dispute relating specifically to this Privacy Policy shall be subject to the dispute-resolution and jurisdiction provisions contained in the applicable agreement between Enterprise Automation and the relevant customer or user, where such provisions exist.

  1. Contact Information

For questions, requests or concerns relating to this Privacy Policy or the processing of personal data, please contact:

Enterprise Automation
Website: enterpriseautomation.in
Email: enterpriseautomationindia@gmail.com