Terms & Conditions

Last updated: 2026-05-01

1. Introduction

Welcome to Enterprise Automation (“Company”, “we”, “our”, “us”).

These Terms & Conditions (“Terms”) govern your use of our website and services.

By accessing or using our Service, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you must not use our services.

2. Eligibility

You must:

Be at least 18 years old

Have legal capacity to enter into a binding contract under Indian law

3. Nature of Services & Products

We provide both service-based and digital product-based offerings including but not limited to:

Digital Marketing & SEO

CRM & Sales Automation

Lead Generation & Consulting

WhatsApp API & Automation Tools

AI Software & Digital Assets

All services are business tools, not guaranteed outcome systems.

4. No Guarantee of Results

You explicitly acknowledge:

We DO NOT guarantee:

Search engine rankings

Lead quantity or quality

Sales conversions or revenue

Business growth outcomes

Results depend on external factors including market conditions, competition, ad spend, and client execution.

5. Purchases & Payments

By making a purchase, you agree:

To provide accurate billing and contact details

That you are authorized to use the payment method

That all payments are valid and approved

All payments are:

Non-transferable

Subject to verification

We reserve the right to refuse or cancel any order due to:

Pricing errors

Fraud suspicion

Service limitations

6. Payment Gateway & Chargeback Protection (STRONG)

Payments are processed via PayU or authorized gateways.

We do not store card or banking details.

Chargebacks & Disputes

You agree that:

You will first contact us before initiating any dispute or chargeback

Filing a chargeback without valid reason will be treated as fraudulent activity

In such cases, we reserve the right to:

Immediately suspend all services

Permanently terminate your account

Initiate legal recovery proceedings, including recovery costs, legal fees, and damages

7. GST & Billing Compliance

GST is charged as per Indian law

Clients must provide correct GST and billing details

No invoice modification allowed after issuance

We are not responsible for incorrect filings due to client errors

Input Tax Credit (ITC) is the client’s responsibility

8. Refund & Cancellation Policy

All purchases are subject to the following:

Services are non-refundable once work has commenced

Digital products/software are non-refundable once delivered, activated, or accessed

Cancellation Window

Cancellation requests must be made within 48 hours of purchase

Requests after 48 hours will not be accepted

Important Note

Delay, dissatisfaction, or change of mind does NOT qualify for a refund

Partial usage of service = no refund eligibility

9. Service Delivery & Timeline

All timelines are estimates only

Delays may occur due to:

Client-side delays

Third-party dependencies

Technical or platform issues

Such delays do not qualify for refunds or cancellations.

10. Subscription & Non-Payment

For recurring services:

Failure to pay may result in:

Immediate suspension

Restricted access

Continued non-payment may lead to:

Permanent termination

Deletion of data without liability

11. User Responsibilities

You agree to:

Provide accurate information

Cooperate during service delivery

Not misuse or exploit the service

12. Prohibited Uses

You agree NOT to:

Violate laws

Attempt hacking or unauthorized access

Distribute malware or spam

Misrepresent identity

Violation- Immediate termination without refund.

13. Intellectual Property

All content, tools, and systems belong to Enterprise Automation

Unauthorized use is prohibited

Ownership transfer (if applicable) only after full payment

14. User Content

You grant us a non-exclusive right to use submitted content for service delivery and marketing purposes.

15. Third-Party Services

We are not responsible for:

Third-party tools (Meta, Google, WhatsApp, etc.)

Their downtime, policy changes, or performance

16. Disclaimer of Warranties

All services are provided:

“As is”

“As available”

We make no warranties regarding:

Accuracy

Performance

Uninterrupted availability

17. Limitation of Liability

Our maximum liability is strictly limited to:

The amount paid by the client for the specific service

We are not liable for:

Indirect losses

Business loss

Profit loss

Data loss

18. Termination

We may suspend or terminate services if:

Terms are violated

Fraud is suspected

Abuse or misuse occurs

No refunds in such cases.

19. Force Majeure

We are not liable for delays or failures due to:

Natural disasters

Government restrictions

Technical failures

Platform outages

20. Governing Law

These Terms are governed by Indian law.

Jurisdiction:

Courts of Kolkata, West Bengal

21. Changes to Terms

We may update these Terms anytime. Continued use = acceptance.

22. Contact Information

Email: enterpriseautomationindia@gmail.com

Phone: +91 9163503806