Refund & Cancellation Policy

Last updated: 2026-05-01

At Enterprise Automation (“Company”, “we”, “our”, “us”), we provide digital marketing, CRM, automation tools, and related services. Due to the nature of digital and service-based products, this policy defines strict but fair conditions for cancellations and refunds.

1. General Policy (Strict No-Refund After Activation)

All purchases are final once the service is activated, accessed, or delivered.

By making a purchase, you acknowledge and agree that digital services cannot be returned or reversed once initiated.

Refunds are not applicable for change of mind, lack of usage, or misunderstanding of service features.

2. Limited Cancellation Window (Before Service Activation)

We allow cancellation only under the following conditions:

Cancellation request must be submitted within 48 (forty-eight) hours of placing the order.

The request must be made before any of the following occurs:

Account setup or onboarding is completed

Campaigns, automations, or integrations are initiated

Access credentials or service deliverables are shared

If any service activity has started, the order will be considered consumed, and cancellation will not be allowed.

3. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

After 48 hours from purchase

After service activation, onboarding, or delivery

For subscription renewals or auto-renewals

Failure to cancel before billing cycle renewal

Partial usage or inactivity after purchase

Dissatisfaction due to unmet expectations not aligned with documented service scope

4. Exceptional Cases (Dispute Protection Clause)

Refunds may be considered only in exceptional circumstances, at our sole discretion:

Duplicate payment for the same service

Payment processing errors

Proven technical failure where the service could not be delivered and remains unresolved

In such cases:

Supporting evidence is mandatory

Resolution may include refund, service credit, or rectification, as deemed appropriate

5. Refund Processing (If Approved)

Approved refunds (if any) will be processed to the original payment method

Timeline: 5–7 business days (subject to bank/payment gateway processing)

Any payment gateway charges, taxes, or administrative fees may be deducted

6. Chargeback & Dispute Policy

Customers are encouraged to contact us before initiating any chargeback or dispute

Initiating a chargeback without prior communication may result in:

Immediate suspension of services

Permanent account restriction

Submission of transaction records, IP logs, and service usage data to the payment processor (e.g., PayU)

We actively work with payment gateways to contest fraudulent or unjustified disputes.

7. How to Request Cancellation or Report an Issue

All requests must be submitted via:

support@enterpriseautomation.in

Include:

Registered email ID

Order/transaction ID

Detailed reason for request

Supporting documents (if applicable)

8. Policy Acceptance

By purchasing from Enterprise Automation, you confirm that you have:

Read and understood this Refund & Cancellation Policy

Agreed to the no-refund after activation rule

Accepted the limited 48-hour cancellation window

9. Contact Information

Enterprise Automation

support@enterpriseautomation.in

Website: https://enterpriseautomation.in