We call it "CARE"
An initiative from Enterprise Automation
CUSTOMER RETENTION AND MARKETING SUPPORT & SERVICES.
65 percent of a company’s business comes from existing customers and a average business house loses 15 percent of its customers each year due to negligence. We can support your sales and marketing team to retain your customers and more...(Subscribe for more market news!)
The probability of selling to an existing customer is 60-70 percent. The probability of selling to a new prospect is 5-20 percent.
80 percent of your future profits will come from just 20 percent of your existing customers.
32 percent of executives say retaining existing customers is a priority.
27 percent of small business owners estimate that 11-20 percent of first time customers don’t return to their business.
If you are reading all of the above points carefully and you understood the datafact then you must contact us for this service.
HOW WE SUPPORT YOU?Provide a dedicated resource.
We train and allocate. We analyse your data and segregate based on category of your customers. We conduct telephonic survey, mail survey and we prepare your customer insight report. A simple calling can bring you many results. Periodical data can help you to draw calling script and hence your upsale and cross sale. It is not a quick fix..so those are in hurry please do not consider this service.
Our Customer care services are catered under specialized areas. These include